Question 1

What services does TRUFAST offer?

Accepted Answer

We pride ourselves on delivering exceptional fastening solutions to meet your building envelope attachment needs. Whether you require pull tests to gain job site data, need help with job starts to maximize efficiency, expert training to enhance your team’s skills, or customer service that is committed to addressing your concerns, we have you covered. We also offer engineering and technical services with a state-of-the-art lab for testing purposes. Connect with us today to see how we can partner with you and your team.

Question 2

Why do your washers have prongs?

Accepted Answer

Assembling screws and washers on the job site is painful and time consuming, and we know your time is your money. That's why we've created washers with pre-spotting prongs for 'on-the-wall' screw assembly. Simply press the washer into the insulation, both hands are free to stabilize the screw and drill it in. One worker can press the washers into the insulation while another follows with a screw gun. This results in massive labor savings and less hassle on the job site. For even more labor savings, check out our Grip-Lok® Autofeed fastening system, which is designed to fit with the Thermal-Grip® ci prong washer and allows for rapid 'on-the-wall' screw assembly. This configuration can be up to 4x faster than installing with bulk screws and washers.

Question 3

How long does the screw have to be for my wall assembly insulation application?

Accepted Answer

We recommend that the screw be at least an inch longer than the thickness of the wall assembly insulation and/or gypsum sheathing or OSB Plywood. For example, if you were attaching 2" insulation direct to steel studs, we would recommend our 3" Grip-Deck® self-drilling screws. However, if you are attaching 5/8" thick gypsum sheathing and then 2" insulation over top of that, we recommend using 3 1/2" Grip-Deck® self-drilling screws to attach the insulation outboard of the gypsum sheathing.

Question 4

What if I can't find your products in my area?

Accepted Answer

Don't worry! Give us a call at 1-800-443-9602 and one of our customer service representatives will point you to the nearest distributor.

Question 5

How soon will my order get shipped once it is placed?

Accepted Answer

Rapidly! We pride ourselves on delivering fast, personal service at TRUFAST. That's why most orders received by one of our sales personnel are shipped within 48 hours (two business days). Have a question about an order you placed? Call 1-800-443-9602 and speak to our customer service team. For the fastest assistance, please have your purchase order number ready.

Question 6

What is the preferred fastener pattern for my roof or wall assembly?

Accepted Answer

When it comes to fastener patterns, there isn't a one-size-fits-all answer. The ideal pattern depends on several factors beyond just the fastener itself. For roofing applications, we recommend consulting the system manufacturer. For wall applications, it’s best to refer to local building codes and the manufacturer’s specifications, as these provide established standards and engineering guidelines.

Question 7

Why is Factory Mutual Global (FM) approval important for commercial roofing fasteners?

Accepted Answer

FM approval is important for commercial roofing fasteners because it is a rigorous certification that ensures the entire roofing assembly can withstand hazards like fire, hail, and high winds, which reduces the risk of property damage and is often required by insurance companies. This approval is crucial for building owners who need to protect their assets and maintain their insurance coverage, as the certification confirms the quality, safety, and durability of the fasteners and how they perform within the complete roofing system.

Question 8

What is QAI testing for the EasySeal™ drain?

Accepted Answer

QAI Laboratories is an independent third-party testing, inspection and certification organization which serves the building industry, government and individuals. QAI testing is important for roof drains because it certifies that the products meet industry standards for performance, safety, and durability. QAI's independent, third-party testing gives manufacturers, installers, and building owners assurance that the drains will perform as expected, protecting the building and its occupants from water damage.

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